Refund policy

Product return requests must be submitted within 48 hours in writing to the email address listed below. Please allow up to 72 hours to receive a response. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at birddogcandlecompany@gmail.com. Further instructions on where to send your product will be provided upon receipt of email. 

Customers are responsible for any shipping and restocking fees associated with a return.  

You can always contact us for any return question at birddogcandlecompany@gmail.com.

Damages and issues
Please inspect your order within 48 hours of receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Exchange requests will not be accepted. Products are often times produced on an order by order basis.